I just placed an order on your website, how do I know if it went through?

You will receive an order confirmation to the email you added when placing your order, if you can't find the email, please check your junk mail as well.

Can I track my package?

You will receive a shipping confirmation with the tracking when your package has left our warehouse.

I have just placed an order, but I now want to cancel it. What can I do?

We're here to help you! Email us at info@layoners.com as soon as possible, and we'll be happy to help. Please include all details of your order (i.e. confirmation code and full name) in the email, and the amendment you'd like to make. Any amendments, including cancellation, can only be made if your order hasn't been prepared yet.

What happens if I receive a faulty/damaged or incorrect product?

Everything has a solution! If that's the case, please accept our apologies. Although we always prepare all our orders with care and love, there might still be a mistake in the preparation, or an incident during the delivery. No worries though, you'll simply need to email us at info@layoners.com and we'll be happy to help. Please ensure that you include the details of your order (ie confirmation code and full name) and a picture of what you received, including all packaging. We'll then get back to you as soon as possible.

How do I use a discount code?

If you have a discount code you can easily add it at the checkout by clicking on "Add discount code or voucher" and type it.

I forgot to add my discount code when I placed my order, can I add it afterwards?

No, we can't add a discount code after your order has been placed.

Can I make changes to an order that I placed?

Unfortunately, we can't make any changes to an order that is already placed. If something didn't go as expected we want to ask you to create a return and place a new order.

What do MM, YY and CSC mean?

The abbreviation MM / YY corresponds to the expiration date of the credit or debit card you are going to pay with. You will find it on the front of the card, below "expires end". The term "MM" refers to the two-digit representation of the month. Similarly, the term "YY" refers to the two digits of the year of expiration. On the other hand, the term CSC refers to the three numbers that you will find on the back of the card.

To complete the purchase successfully, you need to enter all the details correctly in the corresponding box, and click "Finish order". Once the payment is accepted, you will receive an email confirming your purchase has gone through.

I saw that you had a campaign yesterday but placed my order today, can I take part of it today?

No, discounts and campaigns are only valid during a specific time. You will always find the current price on the website.